Christensen Clayton. The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail

Harvard Business School Press, 1997. — 179 p. — ISBN 0875845851.The author, an associate professor at Harvard Business School, asks why some well-managed companies that stay on top of new technology and practice quality customer service can still falter. His own research brought a surprising answer to that question. Christensen suggests that by placing too great an emphasis on satisfying customers' current needs, companies fail to adapt or adopt new technology that will meet customers' unstated or future needs, and he argues that such companies will eventually fall behind. Christensen calls this phenomenon "disruptive technology" and demonstrates its effects in industries as diverse as the manufacture of hard-disk drives and mass retailing. He goes on to offer solutions by providing strategies for anticipating changes in markets. This book is another in the publisher's Management of Innovation and Change series.Why great companies can fail
How Can Great Firms Fail? Insights from the Hard Disk Drive Industry
Value Networks and the Impetus to Innovate
Disruptive Technological Change in the Mechanical Excavator Industry
What Goes Up, Can’t Go Down
Managing disruptive technological change
Give Responsibility for Disruptive Technologies to Organizations Whose Customers Need Them
Match the Size of the Organization to the Size of the Market
Discovering New and Emerging Markets
How to Appraise Your Organization’s Capabilities and Disabilities
Performance Provided, Market Demand, and the Product Life Cycle
Managing Disruptive Technological Change: A Case Study
The Dilemmas of Innovation: A Summary
The Innovator’s Dilemma Book Group Guide
About the Author