Grover V., Kettinger W.J. Business process change: reengineering concepts, methods, and technologies

Idea Group Publishing – 1998, 704 pages
ISBN: 1878289292, 9781878289292This book was conceived during a period of tumultuous change in the global business environment. Corporations were undergoing massive restructuring. Global competition, sluggish economies and the potential offered by emerging technologies were pushing firms to fundamentally rethink their business processes.
Prominent consultants seeking to provide solutions to these problems prescribed Business Process Reengineering (BPR) as a means to restructure aging bureaucratized processes in an attempt to achieve the strategic objectives of increased efficiency, reduced costs, improved quality, and greater customer satisfaction. These consultants typically repackaged existing change theories and techniques of organizational structure, technology, operations, quality, and human resources in a new and exciting synthesis directed at dramatic improvements in business performance.