Liker J.K., Ogden T.N. Toyota Under Fire: Lessons for Turning Crisis into Opportunity

McGraw-Hill, 2011. — 273 p. — ISBN: 0071763074 007176299X 9780071763073 9780071762991.A case study for overcoming any management crisis Toyota Under Fire, 2011 Shingo Prize Winner, takes you beyond the headlines and into the offices and factories of Toyota to reveal the truth behind the company's highly publicized and controversial recall of over 10 million vehicles.
The result is the most comprehensive account available of what really precipitated the crisis, and how Toyota management met the ensuing challenges to come out stronger-lessons that can be applied to any management crisis in any industry.Foreword.The Most Admired Company in the World.
The Oil Crisis and the Great Recession.
The Recall Crisis.
Response and the Road to Recovery.
Lessons.